Device Management and Fleet Monitoring

Muin’s Device Management lets you register, monitor, and control tablets, kiosks, and other connected devices from a central dashboard. Whether you have two devices at a front desk or fifty across multiple locations, the fleet dashboard gives you real-time visibility and remote control.

Device Fleet Overview

Fleet Dashboard

Navigate to Platform > Fleet Dashboard for an at-a-glance view of your device fleet:

Metric	What It Shows
Total devices	Number of registered devices
Online / Offline	Current connectivity status breakdown
Active / Idle	Devices with active sessions vs. idle
Alerts	Devices with unresolved alerts
Battery levels	Aggregate battery health across the fleet

Device Registry

The Device Registry at Platform > Device Registry lists every registered device with:

Device name and identifier
Current status (online, offline, maintenance)
Operating mode (kiosk, standard, locked)
Tags for grouping and filtering
Last seen timestamp

Registering Devices

Adding a New Device

Navigate to Platform > Device Registry
Click Register Device
Enter the device details:
- Name: A human-readable label (e.g., “Lobby Kiosk 1”)
- Device identifier: Hardware or serial number
- Mode: Initial operating mode
- Tags: Labels for grouping (e.g., “lobby”, “event”, “branch-office”)
Click Register

Device Modes

Mode	Behavior
Kiosk	Device runs a locked kiosk campaign; no access to other apps
Standard	Device operates normally with Muin agent installed for monitoring
Locked	Device is remotely locked; displays a lock screen message

Switch modes at any time from the device detail view or via remote commands.

Monitoring Your Fleet

Real-Time Status

The Fleet Dashboard updates in real time. Each device reports:

Connectivity: Online/offline status with last-seen timestamp
Battery: Current level and charging state
Active campaign: Which kiosk campaign is running (if in kiosk mode)
Activity: Recent user interactions and submissions

Filtering Devices

Use the registry filters to find specific devices:

Filter	Options
Status	Online, Offline, Maintenance
Mode	Kiosk, Standard, Locked
Tag	Any tag you have assigned

Remote Commands

Issue commands to devices without physical access.

Available Commands

Command	What It Does
Lock	Immediately locks the device with a custom message
Unlock	Removes the lock and returns to normal operation
Switch Mode	Changes the device mode (kiosk, standard, locked)
Sync	Forces the device to pull latest configuration and campaigns
Restart	Remotely restarts the device
Wipe	Factory resets the device (requires confirmation)

Issuing a Command

Open a device from the registry or fleet dashboard
Click Send Command
Select the command type
Add any required parameters (e.g., lock message)
Confirm and send

Broadcast Commands

Send the same command to multiple devices at once:

From the Fleet Dashboard, click Broadcast Command
Select the target devices or filter by tag
Choose the command
Confirm and send to all selected devices

Command History

Every command is logged with:

Command type and parameters
Who issued it and when
Device response and status
Completion timestamp

Alert Configuration

Set up alerts to be notified when devices need attention.

Configuring Alerts

Navigate to the Fleet Dashboard
Click Alert Config
Define alert rules:
- Offline threshold: Alert when a device has been offline for X minutes
- Battery threshold: Alert when battery drops below X%
- Error count: Alert after X errors in a time window
Choose notification channels (in-app, email)
Save the configuration

Activity Logs

Each device maintains an activity log showing:

Connection and disconnection events
Command execution results
Campaign changes
Error events
User interaction summaries

Access the log from the device detail view.

Additional Workflows

Location-Based Management

Group devices by location using tags:

Tag all devices at a location (e.g., “main-office”, “event-hall”)
Filter the registry by tag to see one location at a time
Broadcast commands to all devices at a location

Planned Maintenance

When a device needs servicing:

Switch the device to Maintenance mode
The device is excluded from fleet status metrics
Service the device
Return to its normal mode when ready

Event Setup and Teardown

For events with temporary kiosk deployments:

Register devices before the event
Assign kiosk campaigns
Switch all event devices to kiosk mode via broadcast command
Monitor during the event from the fleet dashboard
Lock or deregister devices after the event

Tips

Name devices descriptively. “Lobby Kiosk - Building A” is easier to find than “Device 7.”
Use tags consistently. Establish a tagging convention (location, purpose, department) across your fleet.
Set offline alerts for mission-critical devices like payment kiosks.
Review activity logs weekly to spot patterns (frequent disconnections, recurring errors).
Test commands on one device before broadcasting to the full fleet.

Common Issues

Issue	Cause	Solution
Device showing offline	Network connectivity lost	Check the device’s Wi-Fi or cellular connection on-site
Command not executing	Device is offline when command is sent	Commands queue and execute when the device reconnects
Campaign not updating	Device has not synced	Issue a Sync command from the device detail view
Battery alert firing constantly	Threshold set too high	Adjust the battery alert threshold in Alert Config
Device stuck in locked mode	Lock command was sent accidentally	Issue an Unlock command from the device detail view

Kiosk Campaigns – Create the experiences that run on your devices
AI Insights – Fleet health insights can surface device issues
Reports – Export device activity and fleet health reports

Need Help?

If devices are not responding or fleet data is not updating:

Verify the device has an active network connection
Check the command history for any failed commands
Review the activity log for error events
Contact support through the in-app help widget for further assistance