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Notification Settings

Set your Muin notification preferences — pick a channel per alert category (in-app, email, WhatsApp, SMS, push), choose immediate or digest delivery, and set your digest time and quiet hours. Preferences are yours, per organization.

Notification settings control which alerts reach you, on which channel, and how often. Preferences are yours and are held per organization — if you belong to more than one organization in Muin, each keeps its own independent settings, including its own digest time.

Notification Channels

Muin delivers notifications through these channels. Which ones a category offers depends on the category — every category supports in-app and email; WhatsApp and SMS appear only where that category supports them.

Channel Where it appears
In-app Bell icon in the navigation bar
Email Sent to your registered email address
WhatsApp Sent to your WhatsApp number, on categories that support it
SMS Sent as a text message, on categories that support it
Push Browser push and, if you use the Muin mobile app, a device notification

Slack is a separate integration (Settings → Slack) used for approvals and status messages. It is not one of the channels you pick per category here.

Who Gets Notified by Default

Each event has a default audience. Go to Settings → Notifications to adjust how those alerts reach you; who is on the list for an event is determined by the record and the roles involved.

Finance

Event Default recipients
Invoice overdue Invoice owner, Finance Admin
Large payment received (> configurable threshold) Finance Admin
Expense submitted for approval Approver
Budget threshold reached Budget owner

HR

Event Default recipients
Certification expiring (30 days) Employee, HR Manager
Policy published All users
New employee added HR Manager

Compliance

Event Default recipients
Risk flagged Compliance Officer
Incident reported Compliance Officer, Admin
Audit due date approaching Compliance Officer

Documents

Event Default recipients
Document expiring Document owner
Signature completed Requester
Anomaly detected Document owner, Admin

Payments

Event Default recipients
Payment failed Finance Admin
Dispute opened Finance Admin
Subscription payment failed Finance Admin

Email Template Customization

Notification emails use your organization’s branding (logo, colors) set in Settings → Branding.

To customize the content of specific notification emails:

  1. Go to Settings → Email Templates
  2. Select the template you want to edit
  3. Modify the subject line and body using the template editor
  4. Use {{variables}} to insert dynamic content (recipient name, record details, links)
  5. Preview and save

See Email Templates for the full template reference.

Digest Delivery

Instead of an email per event, a category can roll its emails into a summary:

  1. Go to Settings → Notifications
  2. On any category that supports it, set the delivery dropdown to Daily Digest or Weekly Digest (the default is Immediate)
  3. Set Digest delivery time once — it applies to every digest category in this organization

Digest is chosen per category, so you can keep urgent alerts immediate and batch the rest. The in-app notification still appears straight away; only the email waits for the digest. Categories that do not offer a delivery dropdown are always sent immediately.

Quiet Hours

Set a quiet-hours window so Muin holds non-urgent notifications outside your working day. Quiet hours are stored with the rest of your preferences for this organization, alongside your digest time and time zone.

Held, not cancelled. An email, SMS, WhatsApp message, Slack DM, or push that arrives inside your quiet window is queued and sent as soon as the window ends — never dropped. No channel is an exception. The window is read in your own time zone, so an overnight window such as 22:00–07:00 releases at 07:00 your time. In-app notifications still appear immediately; they make no sound, so quiet hours never delay them.

Urgent safety and coverage alerts bypass quiet hours by design and are delivered right away.

Next Steps