Billing FAQ
Frequently asked questions about Muin billing: how AI credits work, what each plan includes, trial and grace periods, invoices, and payment methods.
Find answers to common billing questions below.
Pricing
How much does Muin cost?
Muin has three plans, each with a 30-day free trial:
| Plan | Monthly | Annual (per month, billed annually) |
|---|---|---|
| Starter | $79/month | $63/month |
| Growth | $249/month | $199/month |
| Scale | $499/month | $399/month |
Enterprise is custom pricing. Every new account gets 50% off its plan for the first 12 months. Some tools, such as the Support Agent or Space Rentals, are also sold on their own as Products. See Subscription Plans to compare what each plan includes.
AI Credits
What are AI credits?
AI credits track the AI work you ask for across Muin. Chat, document analysis, agent runs and workflow automation use credits from your monthly allocation. AI that Muin runs in the background without anyone asking, such as page insights and record summaries, uses no credits.
How many credits do actions use?
| Action | Credits Used |
|---|---|
| Chat message | 1-3 credits |
| Document analysis | 5-10 credits |
| Workflow automation | 2-5 credits |
| Smart extraction | 3-5 credits |
Credit usage varies based on complexity and document size.
How many credits does each plan include?
| Plan | Monthly Credits |
|---|---|
| Free Trial | 100 |
| Starter | 500 |
| Growth | 5,000 |
| Scale | 20,000 |
| Enterprise | Custom |
Do unused credits roll over?
No. AI credits reset at the start of each usage month, which is the calendar month in UTC. We recommend choosing a plan that matches your typical monthly usage.
What happens when I run out of credits?
When credits are exhausted:
- You’ll receive a notification
- AI features (chat, analysis, automations) are temporarily paused
- You can purchase credit packs or upgrade your plan
- Non-AI features continue working normally
How do I check my credit balance?
Go to Settings → Billing → Usage to see the credits used this month, broken down by agent, workflow, feature or purpose. Building and testing agents shows on its own line as Building and testing (included).
Does building an agent use credits?
Yes. Drafting an agent, asking for changes, test runs and replays use credits, labelled Building and testing. Each month your plan includes some building and testing credits first, shown as “(included)”:
| Plan | Included building and testing credits a month |
|---|---|
| Free Trial | 100 |
| Starter | 100 |
| Growth | 500 |
| Scale | 500 |
| Enterprise | 500 |
After those, building and testing uses your monthly AI credits like any other AI work. See AI Credits.
Credit Packs
What are credit packs?
Credit packs let you purchase additional AI credits without changing your subscription plan. They’re perfect for occasional spikes in usage.
What credit packs are available?
| Pack | Credits | Price |
|---|---|---|
| Boost | 250 | $18 |
| Power | 500 | $32 |
| Pro | 1,000 | $55 |
Do credit packs expire?
Yes. A pack belongs to the usage month you buy it in (the calendar month in UTC) and expires at the end of that month. You get the pack’s full credits, and the price is prorated by the days left in the month. The expiry date and the prorated price are shown before you buy.
How do I buy credit packs?
- Go to Settings → Billing → Usage
- On the AI credits card, click Save with a pack. The usage notice on the Agents, Workflows and Usage pages also has Add credits
- Pick a pack. The dialog shows its price for the days left this month, when the credits expire, and when it is billed
- Click Buy … credits for …, which names the credits and the price
Only an account owner can buy credits.
How are credit packs billed?
On one bill. On a monthly plan the pack is added to your next monthly invoice. On an annual plan it is billed on the monthly usage invoice together with any overage. An account with no monthly bill yet, such as one on a trial, is charged when it buys, and the dialog says Charged now. Refunds are handled one at a time: contact support.
Trial Questions
How long is the free trial?
The free trial is 30 days with 100 AI credits. A card is required at signup, but you are not charged until the trial ends, and you can cancel any time before then at no cost.
What happens when my trial expires?
When your trial expires:
- You enter a 7-day grace period with read-only access
- You can still view all your data but cannot make changes
- After 7 days, your account is suspended
- Upgrade at any time to restore full access
Can I extend my trial?
Only Muin can extend a trial. There is no extend button in your account. Email contact@falaah.ai and we look at each request.
Do I need a card to try a Product?
No. Product trials (the Support Agent, Space Rentals, Grant Finder + Tracker and the others) are 30 days with no card. A Product with a free tier goes back to free when its trial ends. See Trials and free tiers.
Will I lose my data if I don’t upgrade?
No. A suspended account keeps all of its data. Upgrade or add a card at any time to get back in. Data is only deleted after a cancellation: the account is read-only for 30 days, then locked, and the data is kept for 90 more days before it is deleted.
Subscription Questions
When am I charged?
You’re charged immediately when you subscribe, then:
- Monthly plans: Same date each month
- Annual plans: Same date each year
Can I switch between monthly and annual billing?
Yes. Go to Settings → Billing → Manage Subscription to change your billing interval. Changes take effect at your next billing date. Annual billing saves 20%.
What payment methods do you accept?
We accept:
- Credit cards (Visa, Mastercard, American Express)
- Debit cards
- Bank transfers (annual plans only, Scale tier and above)
How do I update my payment method?
- Go to Settings → Billing
- Click Manage Subscription
- Select Update Payment Method
Where can I find my invoices?
- Go to Settings → Billing
- View your Billing History
- Download any invoice as PDF
Plan & Limits Questions
What counts as a “document”?
Each file you upload counts as one document, regardless of page count. Multi-page PDFs count as a single document.
What are the storage limits?
| Plan | Storage |
|---|---|
| Free Trial | 250 MB |
| Starter | 5 GB |
| Growth | 25 GB |
| Scale | 100 GB |
| Enterprise | 1 TB |
What happens if I exceed my limits?
You’ll receive a notification when approaching your limit. If you exceed it:
- Existing data remains accessible
- New uploads/actions are blocked
- Consider upgrading for higher limits
Can I change my plan?
Yes, you can upgrade or downgrade at any time:
- Go to Settings → Billing
- Click Change Plan
- Select your new plan
Upgrades take effect immediately (prorated). Downgrades take effect at your next billing date.
What happens to my modules when I downgrade?
If the new plan allows fewer modules, Muin asks you to Choose which modules to keep. The others become read-only for 90 days. See Subscription Plans.
Cancellation Questions
How do I cancel my subscription?
- Go to Settings → Billing
- Click Cancel Subscription
- Choose Continue to Cancel
What happens when I cancel?
- Your access continues until the end of your current billing period
- Then your account is read-only for 30 days, and Muin emails you the end date
- Use Download your data on Settings → Billing to export everything
- After the 30 days the account is locked
- Reactivate on Settings → Billing restores it; after a paid cancel it takes a payment
Can I get a refund?
We offer refunds within 14 days of your first subscription payment if you’re not satisfied. Contact contact@falaah.ai.
Muin support makes the refund:
- If you pay by card, the refund goes back to your card through Stripe.
- If you pay by invoice, the refund is recorded as an amount Muin owes you.
Launch Discount Questions
What is the launch discount?
Every new account gets 50% off its plan for the first 12 months. Nonprofits then get 25% off. Discounts don’t stack: the larger one applies. Add-on modules and resource packs are billed at full price.
How do I know if I have the launch discount?
The discount is applied automatically at checkout for every new account. You’ll see it in your billing page and order summary.
When does the launch discount expire?
The 50% discount applies for 12 months from your first paid subscription date. After that, nonprofits keep their 25% nonprofit discount.
Still Have Questions?
- Email: contact@falaah.ai
- Support Chat: Available in-app for Growth and Scale plans
- Phone: Available for Scale plan customers
- Contact Us