Billing FAQ
Frequently asked questions about Muin billing — how AI credits work, what each plan includes, trial and grace periods, invoices, and payment methods.
Find answers to common billing questions below.
AI Credits
What are AI credits?
AI credits are a simple way to track your AI usage across Muin. Every AI-powered action—chat, document analysis, workflow automation—uses credits from your monthly allocation.
How many credits do actions use?
| Action | Credits Used |
|---|---|
| Chat message | 1-3 credits |
| Document analysis | 5-10 credits |
| Workflow automation | 2-5 credits |
| Smart extraction | 3-5 credits |
Credit usage varies based on complexity and document size.
How many credits does each plan include?
| Plan | Monthly Credits |
|---|---|
| Free Trial | 100 |
| Solo | 250 |
| Starter | 500 |
| Growth | 2,000 |
| Business | 10,000 |
Do unused credits roll over?
No, AI credits reset at the start of each billing cycle. We recommend choosing a plan that matches your typical monthly usage.
What happens when I run out of credits?
When credits are exhausted:
- You’ll receive a notification
- AI features (chat, analysis, automations) are temporarily paused
- You can purchase credit packs or upgrade your plan
- Non-AI features continue working normally
How do I check my credit balance?
Go to Settings → Billing to see your current credit balance, usage history, and days remaining in your billing cycle.
Credit Packs
What are credit packs?
Credit packs let you purchase additional AI credits without changing your subscription plan. They’re perfect for occasional spikes in usage.
What credit packs are available?
| Pack | Credits | Price |
|---|---|---|
| Boost | 250 | $18 |
| Power | 500 | $32 |
| Pro | 1,000 | $55 |
Do credit packs expire?
Purchased credit packs never expire. They’re added to your balance and used after your monthly allocation is depleted.
How do I buy credit packs?
- Go to Settings → Billing
- Click Add Credits or scroll to the credit packs section
- Select a pack and complete checkout
Trial Questions
How long is the free trial?
The free trial is 30 days with 100 AI credits. No credit card required to start.
What happens when my trial expires?
When your trial expires:
- You enter a 7-day grace period with read-only access
- You can still view all your data but cannot make changes
- After 7 days, your account is suspended
- Upgrade at any time to restore full access
Can I extend my trial?
Contact support at contact@falaah.ai to discuss trial extensions. We evaluate requests on a case-by-case basis.
Will I lose my data if I don’t upgrade?
No. Your data is preserved for 30 days after account suspension. You’ll receive email notifications before any data deletion.
Subscription Questions
When am I charged?
You’re charged immediately when you subscribe, then:
- Monthly plans: Same date each month
- Annual plans: Same date each year
Can I switch between monthly and annual billing?
Yes. Go to Settings → Billing → Manage Subscription to change your billing interval. Changes take effect at your next billing date. Annual billing saves 20%.
What payment methods do you accept?
We accept:
- Credit cards (Visa, Mastercard, American Express)
- Debit cards
- Bank transfers (Business tier annual plans only)
How do I update my payment method?
- Go to Settings → Billing
- Click Manage Subscription
- Select Update Payment Method
Where can I find my invoices?
- Go to Settings → Billing
- View your Billing History
- Download any invoice as PDF
Plan & Limits Questions
What counts as a “document”?
Each file you upload counts as one document, regardless of page count. Multi-page PDFs count as a single document.
What are the storage limits?
| Plan | Storage |
|---|---|
| Solo | 2 GB |
| Starter | 5 GB |
| Growth | 25 GB |
| Business | 100 GB |
What happens if I exceed my limits?
You’ll receive a notification when approaching your limit. If you exceed it:
- Existing data remains accessible
- New uploads/actions are blocked
- Consider upgrading for higher limits
Can I change my plan?
Yes, you can upgrade or downgrade at any time:
- Go to Settings → Billing
- Click Change Plan
- Select your new plan
Upgrades take effect immediately (prorated). Downgrades take effect at your next billing date.
Cancellation Questions
How do I cancel my subscription?
- Go to Settings → Billing
- Click Manage Subscription
- Select Cancel Subscription
- Confirm cancellation
What happens when I cancel?
- Your access continues until the end of your current billing period
- You can export your data at any time before expiration
- After expiration, your account enters the standard grace period
Can I get a refund?
We offer refunds within 14 days of your first subscription payment if you’re not satisfied. Contact contact@falaah.ai.
Beta Program Questions
What is the beta discount?
Beta customers get 50% off all plans for their first 12 months as a thank you for early adoption and feedback. Add-on modules and resource packs are billed at full price.
How do I know if I have the beta discount?
The discount is automatically applied at checkout if your account is eligible. You’ll see “Beta Discount: 50%” in your billing page and order summary.
When does the beta discount expire?
The discount applies for 12 months from your first paid subscription date.
Still Have Questions?
- Email: contact@falaah.ai
- Support Chat: Available in-app for Growth and Business plans
- Phone: Available for Business plan customers
- Contact Us