Answer your website visitors from your own pages
Support Agent reads your website and answers visitor questions with a link to the source. When it does not know, it says so and passes the visitor to your team.
Answers you can check
Answers from your own website
Muin reads the website you give it, including the pages it links to, and checks it again every week. Add documents and FAQs of your own on top.
Every answer shows its source
Each answer links to the page it came from, so a visitor can check it and you can see why it said what it said.
It says when it does not know
When your pages do not cover a question, the assistant says so instead of guessing. Topics you mark as off-limits get a polite refusal.
A person takes over when needed
When the assistant is unsure, or a question is off-limits, it offers to pass the visitor to your team. New questions go to the email you choose.
Leads you can follow up
Turn on a short form before the chat to ask for a phone number and up to two questions of your own. Each new lead arrives by email and can be sent to a webhook.
A price that cannot run away
Each plan covers a set number of conversations a month. When you reach it, the assistant keeps answering from your published articles and Muin emails you. There is no per-answer charge.
How it works
Three steps, and Muin fills in most of each one for you.
Your website
Muin reads your website and drafts your business name, contact email and starter questions. You check what it found.
How it hands off
Choose who gets new questions and your office hours. Muin fills in sensible defaults to start from.
Put it on your site
Muin detects your site builder and gives you the snippet for it. Paste it, press Go live, and the assistant starts answering.
Also included
- Starter questions and off-limits topics for your type of business
- Wording that fits your visitors: customers, clients, members or parents
- Office hours and a named person for handoffs
- A usage meter that shows conversations used this month
- A readiness check before you go live, with a fix button for each gap
- Every reply is checked before it is sent, so staff-only details stay private
- WordPress plugin not yet listed on WordPress.org
Works with your site builder
- WordPress
- Wix
- Squarespace
- GoDaddy
- Any other site where you can paste a script tag
Priced by conversations
Monthly, with no per-answer charge and no seat fees.
Free
50 conversations a month.
500 conversations
For a site with steady visitor questions.
2,000 conversations
For a busy site or several locations.
Start free gives you a 30-day trial with 500 conversations a month. After the trial you stay on the Free plan unless you choose a paid one. No card needed to start.
Past your monthly conversations, the assistant answers from your published articles until the next month starts.
Comparing tools? See Support Agent and Tidio or Support Agent and Intercom Fin.
Watch it
Support Agent on the real app, in a few minutes.
Frequently asked questions
Answer your first visitor this week
Connect your website, choose who gets handoffs and paste one snippet.