One inbox for WhatsApp, Email, and SMS
Reach customers on their preferred channel. AI designed to handle routine responses automatically, so your team can focus on what matters.
Hi, I donated last week but haven't received my receipt yet
Re: Invoice #4821 — Can you resend the PDF?
Got it, thanks for the confirmation!
I need to update my payment method
Re: Donation certificate for tax filing
When is the next event in Tunis?
Hi there, I made a donation last week but haven't received my receipt yet. Can you help?
Why businesses need unified communications
Your customers are everywhere. Your tools shouldn't be.
Channel Chaos
WhatsApp in one app, email in another, SMS in a third. Messages fall through the cracks.
Slow Response Times
Switching between tools delays responses. Customers expect answers in minutes, not hours.
No Context
When a customer switches from email to WhatsApp, your team starts from scratch. No conversation history.
Expensive Stack
Separate email, SMS, and WhatsApp tools add up fast — and they still don't talk to each other.
Three Channels, One Inbox
Every message from every channel lands in a single, unified conversation view.
WhatsApp Business (Beta)
Cloud APITemplates, rich media, and automated responses via the official Cloud API.
Templates, ingestion, and bulk campaigns with enterprise-grade delivery.
SMS
Global DeliveryNotifications, reminders, and two-way messaging with reliable global delivery.
Unified Inbox with Threaded Conversations
Conversations are threaded by customer across all channels, so your team always has the full history.
AI-Powered Intelligence
Let AI handle the routine so your team can focus on what matters
AI Auto-Responses
AI searches your knowledge base to provide instant, accurate answers to routine queries.
Confidence Scoring
Only high-confidence answers are sent automatically. Low-confidence responses are queued for human review.
Sentiment Analysis
Real-time sentiment tracking flags negative interactions for priority handling.
Intent Classification
Categorizes messages by intent and routes to the right team automatically.
Suggested Responses
AI drafts responses for agents to review, edit, and send with one click.
Smart Escalation
Complex issues are escalated to humans with full context and a conversation summary.
Conversation Memory
AI remembers context across channels for a seamless, connected experience.
Automation
Campaigns, SLAs, and workflow-triggered messages
Smart Routing Rules
Route conversations by channel, topic, priority, or team automatically.
Automated Sequences
Multi-step message flows for welcome sequences, follow-ups, and re-engagement.
Broadcast Campaigns
Cross-channel campaigns: WhatsApp first, email follow-up, SMS for non-responders.
SLA Policies & Escalation
Response time targets with auto-escalation before SLA breaches.
Workflow-Triggered Messages
Auto-send confirmations, reminders, and alerts from any workflow event.
Agent Dashboard
Unified workspace with conversations, notes, canned responses, and customer context.
Analytics & Performance
Measure what matters. Improve what counts.
Response Time Metrics
Track first-response and resolution times by channel, agent, and priority.
Message Volume Analytics
Visualize trends, peak hours, and channel distribution to plan staffing.
Agent Performance Dashboards
Individual and team performance: conversations handled, quality, and resolution rate.
Customer Satisfaction Tracking
Coming SoonCollect and correlate CSAT scores with agents, topics, and response times.
SLA Compliance Reporting
Real-time SLA adherence dashboards with exportable reports.
Platform Features
Everything you need for professional customer communications
Knowledge Base & AI Training
Train AI from your documents and FAQs for accurate, on-brand responses.
Business Hours & Auto-Reply
Per-channel business hours with AI-only after-hours and VIP routing.
Contact Preferences
Respect preferred channels, quiet hours, timezones, and languages.
Email Ingestion
Forward emails for auto-processing: attachments extracted, senders matched, messages categorized.
Compliance & Opt-In
Built-in CAN-SPAM, TCPA compliance with opt-in tracking and rate limiting.
Real-Time Updates
Live typing indicators, read receipts, and delivery status via WebSocket.
Push Notifications
Web and mobile push alerts for new messages, escalations, and SLA warnings.
Language Detection
Auto-detect message language and route to the appropriate team.
Enterprise-Grade Observability
Every message, response, and SLA tracked with Prometheus metrics, alert rules, and real-time dashboards.
Easy setup, guided onboarding
Connect your channels in minutes with step-by-step guidance.
Frequently Asked Questions
Stop juggling three messaging tools
Communications Hub is available in all Muin plans. Beta starts May 2026 — sign up now to unify your customer conversations.
AI Disclaimer: Muin's AI features assist your workflow — they do not replace professional judgment. AI-generated outputs may contain errors. Do not rely on AI output as legal, tax, financial, or compliance advice. Always consult qualified professionals.
Beta Notice: Muin is preparing for beta. Features described on this page may be in development, subject to change, or not yet available. See our beta agreement for details.