One inbox for WhatsApp, Email, and SMS
Reach customers on their preferred channel. AI designed to handle routine responses automatically, so your team can focus on what matters.
Why businesses need unified communications
Your customers are everywhere. Your tools shouldn't be.
Channel Chaos
WhatsApp in one app, email in another, SMS in a third. Messages fall through the cracks.
Slow Response Times
Switching between tools delays responses. Customers expect answers in minutes, not hours.
No Context
When a customer switches from email to WhatsApp, your team starts from scratch. No conversation history.
Expensive Stack
Separate email, SMS, and WhatsApp tools add up fast — and they still don't talk to each other.
Three Channels, One Inbox
Every message from every channel lands in a single, unified conversation view.
WhatsApp Business (Beta)
Cloud APITemplates, rich media messages, and automated responses via the official Cloud API. Reach customers on the world's most popular messaging app. WhatsApp integration is currently in beta.
Templates, email ingestion, and bulk campaigns with enterprise-grade delivery. Send transactional emails and marketing newsletters from one place.
SMS
Global DeliveryNotifications, reminders, and two-way messaging with reliable global delivery. Reach customers who prefer text over email or chat.
Unified Inbox with Threaded Conversations
Every message from every channel lands in a single inbox. Conversations are threaded by customer, so your team sees the full history -- whether they reached out via WhatsApp, email, or SMS.
AI-Powered Intelligence
Let AI handle the routine so your team can focus on what matters
AI Auto-Responses
Handle routine queries automatically. AI searches your knowledge base and documents to provide instant, accurate answers generated from your business context.
Confidence Scoring
Every AI response is scored for confidence. Only high-confidence answers are sent automatically. Low-confidence responses are queued for agent review before sending.
Sentiment Analysis
Real-time sentiment tracking on every conversation. Automatically flag negative interactions for priority handling so your team can intervene before a customer churns.
Intent Classification
AI automatically categorizes incoming messages by intent -- support request, billing question, general inquiry -- and routes to the right team or department accordingly.
Suggested Responses
AI drafts responses for agents to review, edit, and send with one click. Reduce response time without sacrificing the human touch on sensitive conversations.
Smart Escalation
Complex issues are escalated to humans with full context. AI knows when to hand off and provides a conversation summary.
Conversation Memory
AI remembers context across all channels. A customer who emails and then texts gets a seamless, connected experience.
Automation
Campaigns, SLAs, and workflow-triggered messages
Smart Routing Rules
Route conversations by channel, topic, priority, or team. Define rules that ensure the right person handles every message, every time.
Automated Sequences
Build multi-step message flows triggered by events. Welcome sequences, follow-up cadences, re-engagement campaigns -- all on autopilot.
Broadcast Sequences
Multi-step campaigns across channels. Send a WhatsApp, follow up with email, then SMS for non-responders.
SLA Policies & Escalation
Set response time targets per priority level. Auto-escalate to managers before SLA breaches occur. Never miss a deadline again.
Workflow-Triggered Messages
Auto-send messages from any workflow. Invoice approved? Send payment confirmation. Contract expiring? Send renewal reminder.
Agent Dashboard
Unified workspace for support agents. See all assigned conversations, internal notes, canned responses, and customer context in one view.
Analytics & Performance
Measure what matters. Improve what counts.
Response Time Metrics
Track first-response and resolution times by channel, agent, and priority level. Identify bottlenecks before they impact customers.
Message Volume Analytics
Visualize message trends, peak hours, and channel distribution. Plan staffing and resources based on real conversation data.
Agent Performance Dashboards
Individual and team performance views. Track conversations handled, response quality, resolution rate, and customer satisfaction per agent.
Customer Satisfaction Tracking
Coming SoonCollect and analyze satisfaction ratings across channels. Correlate CSAT scores with agents, topics, and response times to drive improvements.
SLA Compliance Reporting
Real-time dashboards showing SLA adherence by priority, team, and time period. Export reports for stakeholder reviews and audits.
Platform Features
Everything you need for professional customer communications
Knowledge Base & AI Training
Train AI from your documents, FAQs, and articles. AI learns your business context to provide accurate, on-brand responses. Track knowledge gaps to improve over time.
Business Hours & Auto-Reply
Configure business hours per channel with smart handling: AI-only mode after hours, auto-reply with expected response times, queue for next day, or emergency routing for VIP contacts.
Contact Preferences
Respect every contact's preferred channel, quiet hours, timezone, and language. Messages are delivered when and how each person wants to receive them.
Email Ingestion
Forward emails to your Muin inbox for automatic processing. Attachments are extracted, senders matched to contacts, and messages categorized -- all hands-free.
Compliance & Opt-In Management
Built-in opt-in tracking, unsubscribe handling, rate limiting, and quiet hours enforcement. Stay compliant with CAN-SPAM, TCPA, and messaging regulations out of the box.
Real-Time Updates
Live typing indicators, read receipts, and delivery status updates via WebSocket. Your team sees conversation changes instantly -- no refreshing needed.
Web & Mobile Push Notifications
Browser push notifications via VAPID and mobile push via Expo. Your team gets alerted on new messages, escalations, and SLA warnings wherever they are.
Language Detection
AI automatically detects the language of incoming messages and routes to the appropriate team. Serve multilingual customers without manual triage.
Enterprise-Grade Observability
Enterprise-grade monitoring with up to 20 alert rules and real-time dashboards. Every message, every response, every SLA -- tracked with up to 12 Prometheus counters and 6 histograms so you always know the health of your communications.
Frequently Asked Questions
Which messaging channels does Muin support?
How does AI auto-response work?
Can I send bulk messages?
Does Muin integrate with my existing email?
Is WhatsApp messaging included in all plans?
How does sentiment analysis work?
What analytics are available?
How does the Agent Dashboard work?
Stop juggling three messaging tools
Communications Hub is available in all Muin plans. Beta starts May 2026 — sign up now to unify your customer conversations.
AI Disclaimer: Muin's AI features assist your workflow — they do not replace professional judgment. AI-generated outputs may contain errors. Do not rely on AI output as legal, tax, financial, or compliance advice. Always consult qualified professionals.
Beta Notice: Muin is preparing for beta. Features described on this page may be in development, subject to change, or not yet available. See our beta agreement for details.