Referral Credits & Eligibility
How Muin referral credits are calculated, when they're issued, when they stop, and what happens on refunds or cancellations.
This page covers the mechanics behind the referral program: exactly how credits are calculated, when they land, and the edge cases.
How Credits Are Calculated
- Each credit is 10% of the referred organization’s plan list price — the standard price of their subscription tier, regardless of any discounts they receive.
- Credits are issued once per paid month of the referral’s subscription, starting from their first payment.
- Credits run for up to 12 paid months per referral. Months where the referee doesn’t pay (paused or lapsed) don’t count and don’t generate a credit.
How Credits Are Applied
Credits land on your account balance and automatically reduce your next invoice. You don’t need to redeem anything. The Refer a Friend page’s Effective Price shows your subscription price after current credits.
Eligibility Rules
- Attribution window: a signup counts as your referral if it happens within 90 days of the person clicking your link, or if they enter your code at registration.
- Concurrent cap: up to 7 referrals can be actively generating credits at once. Additional referrals still register — they queue against your cap as slots free up.
- One referrer per organization: the last referral link clicked before signup wins attribution.
- Referrals begin earning only when the referred organization makes its first subscription payment — trial signups show in your list but don’t generate credits yet.
When Credits Stop
| Event | Effect |
|---|---|
| Referral completes 12 paid months | Credits for that referral end (their discount ends too) |
| Referred organization cancels | The referral shows Churned; future credits stop |
| Referred organization’s payment is refunded or charged back | Credits tied to that payment are reversed |
Reversals appear in your Credit History so the math is always visible.
Fraud Protection
Referrals are screened automatically at signup. Self-referrals, duplicate accounts, and suspicious patterns can be flagged and held for review — flagged referrals don’t generate credits until cleared. If you believe a legitimate referral was flagged, contact support.
Common Questions
Do I get anything for a signup that never subscribes? No — credits require an active paid subscription. Signups and trials show in your list so you can see the pipeline.
Can I refer someone who already uses Muin? No, referral codes apply at registration only.
Do credits expire? Credits apply to your next invoice automatically; there’s nothing to redeem and nothing to lose track of.
Is this taxable income? In-app referral rewards are account credits that reduce what you pay, not cash payouts. For the cash affiliate track, tax documentation (Form 1099) applies per IRS thresholds — see the affiliate agreement.