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Muin Go: set up the mobile app

Set up Muin Go on iPhone, iPad or Android: install it, sign in, turn on Tap to Pay, set up a kiosk tablet, and keep the app updated.

This is the setup checklist for getting your team onto Muin Go, the Muin app for iPhone, iPad and Android.

When you’d use this

  • You are rolling Muin Go out to staff, teachers or volunteers.
  • You want to take card payments on a phone.
  • You want a tablet at the entrance for self-service giving or check-in.

1. Install the app

iPhone and iPad Android
Download Muin Go on the App Store Muin Go on Google Play
Minimum system iOS 16.4 or later Android 9 or later
Tap to Pay iPhone XS or later. Not available on iPad. A phone with NFC

Every feature except Tap to Pay also works on iPad.

2. Invite your team and sign in

  1. On the web, invite each person to your organization and give them a role. Their role decides which modules they see in the app. See Invitations and onboarding links.
  2. Each person installs Muin Go and signs in with the invited email, or with Continue with Google or Sign in with Apple.
  3. On first sign-in, they create a security PIN and can turn on Face ID or fingerprint unlock.

New to Muin? On the Muin Go sign-in screen, under “Don’t have a Muin account yet?”, tap Create an account. Sign-up opens in a browser inside the app. After you create your account, come back to the app and sign in.

Full steps, including switching organization: Install Muin Go and sign in.

3. Turn on Tap to Pay

  1. On the web, an administrator connects card payments for the organization.
  2. On each phone that will take payments, go to Home → Smart Payments → Terminal Settings and turn on Tap to Pay for this device. Accept the Tap to Pay terms when asked.
  3. Go to Settings → Payment Reader Check and run the check. It confirms NFC, the connection, the terms and the device setting.

To use a separate card reader instead, pair it under Settings → Payment Card Reader. Manage readers and terminals on the web under Payments → Terminals.

Then take a payment: Take a payment on Muin Go.

4. Set up a kiosk tablet (optional)

A kiosk tablet does not need anyone’s personal sign-in.

  1. On a new tablet, open Muin Go and tap Set up this device as a screen on the sign-in screen.
  2. Follow the steps to pair it with your organization from your own phone or computer.
  3. Choose what the screen shows, such as giving, event check-in or signage.

Already signed in on the tablet? Use Settings → Kiosk Mode instead. See Kiosks.

5. Keep the app current

Small fixes can arrive automatically when the app opens. When a store update is needed, the app shows Update Recommended (you can continue) or Update Required (tap Update Now). A device that is too old for the newest version stays on the last version it supports.

What it affects

Everything done in the app lands in the same Muin account as the web: payments in Payments, check-ins on the event roster, expenses in the approval queue.

When it goes wrong

  • Someone does not see a module. Check that the module is on for your organization and that their role includes it.
  • Tap to Pay says “Contact your administrator to enable Tap to Pay”. Card payments are not connected for the organization yet, or the terms have not been accepted.
  • “This device does not support Tap to Pay”. The phone is too old or has no NFC. Use the QR code or manual card entry on that phone.
  • Can’t sign in. Make sure the person uses the same email they were invited with. See Login and SSO.

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