The Parent and Family Portal

Families get their own portal, reached by a code rather than a password, where each parent sees only their own children. Everything a parent sends you arrives as a request rather than as a change.

When you’d use this

You want parents to stop phoning the office to ask when the class meets.
You want absences reported before the session rather than after it.
You want families paying tuition themselves instead of chasing a check.
A parent cannot see their child and you need to know why.

How a parent gets in

They open your portal’s sign-in page at the /go/ address for your organization.
They enter the email or phone number you hold for them.
Muin emails or texts a code, valid for 10 minutes, and they enter it.
They are in. No password is created.

Two other doors work the same way: a sign-in link that is valid for 7 days and can be used once, and Google or Apple sign-in if the address on that account is the one you hold.

The portal only recognizes somebody you already have on file. A parent whose email you do not hold is told plainly: “There’s no account for that address yet. Sign in with the email your organization has on file.”

The Family area appears only for a guardian of a live-enrolled child. That is the single most common support question: a parent who signs in successfully but sees no children is almost always missing the guardian link on the child’s record, not missing an enrollment.

What a parent sees

The Family area carries these sections:

Section	What is in it
My children	Each child’s classes, when they next meet, how attendance is tracking, their marks and subject averages, and a plain-language history of changes you made to their place
Daily sheets	The sheets a teacher has published, with a Sign button and a reply box
Sign-ups	Things to sign up for, where a parent signs up a child rather than themselves
Messages	A thread with their child’s teacher
Re-enroll	Signing up for the next term
Tuition & payments	Where the household stands, installments paid so far, the next one due, and a statement to download
Payment history	Every payment, with a receipt per payment
Payment Methods	Their saved cards
Emails & reminders	What they are emailed, and opting out
My Profile	Their own details

Each child also has their term dates (exams, breaks, seminars and parent-teacher meetings), with filter chips only for the kinds you actually published, and Add to phone to put them in a calendar app. Downloading again updates the entries rather than duplicating them. The calendar is published through the portal, so you do not have to publish your term dates publicly for a parent to read them.

Tuition is shown per household, not per child, because that is how a family with three children actually pays.

There is no annual tax-receipt section. Tuition is not deductible, so a family gets a payment receipt per payment and no §170 statement. That omission is deliberate.

What a parent can do

Report an absence for their child, which is recorded as excused before the session.
Sign a progress sheet, and appeal a discipline record inside the window you allow.
Ask for an early pickup, or for another adult to collect. The adult is chosen from the child’s own list, their guardians and the adults you authorized, so the screen can never offer somebody the submit would refuse.
Book or cancel a parent-teacher meeting time slot. The parent books, not the child, and the child’s name travels with the booking.
Ask to change class, ask to change their tuition plan, and ask to correct a child’s record.
Read and sign your family handbook, and see what is still outstanding on their enrollment.
Pay tuition, per child or all at once, manage saved cards, and download a statement.
Upload and download a child’s documents.
Re-enroll for the next term.
Message their child’s teacher.

Each request arrives in your queue as a task. The four Muin ships with (reporting an absence, asking to change class, changing a tuition plan, correcting a child’s record) each drive a specific change rather than only opening a task. You can add your own request types: name it, choose what it asks for, and publish.

What it affects

An absence reported through the portal writes an excused mark on the session, before it happens.
A signed progress sheet closes the teacher’s unsigned list.
A signed handbook, plus an emergency contact on file, is what turns an enrollment from incomplete to complete. A guardian does not count as the emergency contact, and nor does an adult who is only authorized to collect the child.
A booked meeting slot shows as booked-of-capacity on the term date you published.
A portal payment clears the balance on Families & tuition and on Tuition owed.
A new school year is a new handbook edition, and publishing it turns a complete enrollment incomplete again so every family signs the current text. Last year’s signature survives as the record of what was agreed.

When it goes wrong

What the parent sees	Why	What to do
“We couldn’t find an account. There’s no account for that address yet.”	The address or phone is not the one you hold for them	Add or correct it on their person record, then ask them to try again
“Family details aren’t available for your account.”	They are signed in but not a guardian of a live-enrolled child	Add the guardian relationship on the child’s person record
“No children on your account yet. The school adds children to a family account when they enroll. Contact the office and they can link yours.”	Same cause, from the empty state	Same fix
“Once a child of yours is enrolled in a Class, their schedule and attendance will appear here.”	The child is enrolled in the program but not placed in a class	Place them on Class enrollment
“The window to appeal this closed on 3 October.”	The appeal window has passed	Handle it with the family directly
“The teacher changed this sheet after you signed.”	The sheet was edited after the signature	The parent re-signs. The notice is deliberate
“No enrollment to pay for this child.”	There is no live enrollment to bill	Check the child is enrolled and not only waitlisted
“The thread was archived; start a new message.”	The conversation was closed	Start a new message

Next step

Decide what you email families: School communications.