Falaah Falaah AI

Employee setup and PIN management

Add POS employees in Muin, set a 4 to 6 digit PIN, choose cashier or manager, handle lockouts, and read the per-employee sales summary.

A POS employee is a workspace user with a PIN for the till. The PIN is what unlocks the Register and the Kitchen board, and it is what attributes each sale to a person.

When you’d use this

  • More than one person serves at the counter and you want to know who rang what.
  • A volunteer should be able to take orders but not reverse them.
  • Somebody has forgotten their PIN, or has locked themselves out mid-rush.
  • A volunteer has stopped helping and should no longer be able to open the till.

Adding an employee

  1. Go to Finance > Point of Sale > Staff & Shifts. The screen is titled POS Employees.
  2. Click Add POS Employee.
  3. Search for the person by name or email. They must already be a user in your workspace: POS does not create accounts.
  4. Set a PIN of 4 to 6 digits.
  5. Choose a role:
    • Cashier: take orders, take payment, use the Kitchen board
    • Manager: everything a cashier can do, plus void, refund, reset a PIN, deactivate staff and adjust stock
  6. Click Add employee.

Who can add the first one. Any workspace owner or admin can add POS employees, which is how the first manager gets created. After that, an existing POS manager can add more. Resetting a PIN and deactivating an employee are manager-only.

Signing in at the till

The Register and the Kitchen board both open on Sign in to take orders: a four-dot indicator and an on-screen numeric keypad. The session expires after a period of inactivity and the PIN screen returns, so an unattended counter does not stay open.

Lockouts

Too many wrong attempts locks the keypad and it shows Locked. Try again at <time>. The lock clears on its own after fifteen minutes. A manager can clear it immediately with Reset PIN, which sets a new PIN at the same time.

Changing a role, or stopping access

What you want Row action
Promote a cashier, or demote a manager Change Role
Give someone a new PIN Reset PIN
Stop someone opening the till Deactivate

A deactivated employee can no longer sign in but stays on historical orders and reports, so the record of who rang what survives.

Reading per-employee performance

The Employees page carries an Employee Sales Summary (Last 30 Days) section. Use it to spot the two patterns worth a conversation: an unusual number of voids against one person, and an order count that does not match the hours they worked.

What it affects

  • Every order records the operator who rang it, so the daily summary and the tax report can be read per person.
  • Void and refund are gated on the manager role, so promoting someone changes what they can reverse.
  • Stock adjustments are manager-only for the same reason.
  • The Register and the Kitchen board are the only two screens behind the PIN; the rest of POS uses normal workspace sign-in and permissions.

When it goes wrong

What you see What it means What to do
No POS employees / Add employees to allow PIN-based POS access. Nobody has a PIN yet. An owner or admin adds the first one.
The person you want is not in the search results They are not a user in your workspace. Invite them to the workspace first, then add them here.
Locked. Try again at <time> Too many wrong PIN attempts. Wait fifteen minutes, or use Reset PIN.
POS manager role required for this action. A cashier attempted a void, a refund or a stock adjustment. Use Change Role, or have a manager do it.
The PIN is refused immediately with no lockout There is no POS employee record for this user. Add them under Staff & Shifts.
Add POS Employee is not offered You are neither a workspace owner or admin nor an existing POS manager. Ask one of them to add you as a manager.

On the menu label. The sidebar entry reads Staff & Shifts, but POS has no shift, clock-in or cash-drawer session on the web. What you get here is employees, PINs, roles and the sales summary. Cash counting and deposit sessions live in the Muin Go app and are a cash-collection flow, not a POS end-of-day close.

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