Falaah Falaah AI

Getting Help in Muin

Every way to find answers inside Muin: the help panel, keyboard shortcut, Help Center, guided tours, tooltips, and Ask Muin chat.

Muin builds help into every screen, so you rarely have to leave what you’re doing to find an answer. This guide covers each layer, from quickest to deepest.

The Help Panel · press ?

Press the ? key on any page (or click the help icon in a page header) to open the help panel. It slides in from the side without interrupting your work and shows:

  • Contextual articles: guides and FAQs matched to the page you’re on right now
  • Unified search: search docs, FAQs, and blog posts without leaving the page
  • Take a Tour: guided walkthroughs available for the section you’re in

Press ? again or Escape to close it. The shortcut is disabled while you’re typing in a field, so it never interrupts data entry.

The Help Center

Open Help from the navigation (or go to /help) for the full library, organized in three tabs:

Tab What’s in it
Docs Feature guides, quick starts, and how-tos: featured guides first, then browse by category
FAQs Short answers to common questions, with popular questions surfaced at the top
Blog Product announcements and deep dives from the Falaah blog

The search bar at the top searches all three at once and shows a per-tab result count, so you can see at a glance whether your answer lives in a doc or an FAQ.

Guided tours

Tours walk you through a feature step by step, highlighting real controls on the page. Find them in the help panel’s Take a Tour section: the list changes based on the section of the app you’re in. New accounts also get a welcome tour from the Getting Started checklist on the home page.

Tooltips

Small help icons next to fields and controls explain what something means and how it behaves. Hover (or focus) to read them: many include an extended note for the details that don’t fit in one line.

Article feedback

Every help article ends with a quick Was this helpful? vote. Use it: feedback flows straight into how we prioritize which guides get expanded next.

Ask Muin

When you’d rather just ask, use Ask Muin. The chat assistant works with your organization’s data and answers how-to questions from the Help Center. It’s available from the chat bubble on every page and from the “Still need help?” card at the bottom of the Help Center.

Ask Muin answers in the menu names shown on screen. It tells you when a feature is not in your organization’s Plan, and when it is not sure it says so and passes your question to the Muin support team. See How Ask Muin Answers.

Contact support

For anything the docs and chat can’t solve, email contact@falaah.ai, the same address is linked from the Help Center’s support card.

Help analytics for admins

Owners and admins can see how the team is using all of this at Administration -> Help Analytics. The most useful section is Content gaps (searches with no results): it lists the questions that returned no results, so you know which guides to write or request. The clean state reads “No unanswered searches - every search found content.” See Admin Dashboard.

When it goes wrong

What you see What to do
? does nothing You are typing in a field. The shortcut is disabled during data entry so it never interrupts you. Click outside the field first.
The help panel shows nothing for this page No article is matched to that screen yet. Use the Help Center search, or Ask Muin.
Search finds nothing Try the words you would say out loud rather than the screen’s label. If it still finds nothing, it lands in the admin content-gap list.
Ask Muin says “I’m not sure” Nothing to do. The Muin support team already has your question.
Ask Muin says a feature “isn’t part of your Plan” Your organization does not have it. Ask your admin, who can check Settings > Billing.
Ask Muin gives a general answer Fill in your Company Profile and AI Customization so it knows your organization. See AI Settings.

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