Unified Inbox
One inbox for everything that needs your decision: approvals, reviews, AI drafts, changes agents propose, and heads-up alerts, with keyboard shortcuts, batch actions, and delegation.
The Inbox is where everything that needs your decision lands: workflow approvals, document reviews, AI-drafted content awaiting sign-off, and proactive heads-up alerts. Instead of chasing items across modules, you work them all in one place, then they flow back to wherever they came from.
The Four Tabs
| Tab | What’s there |
|---|---|
| Inbox | Items waiting on you: approvals, reviews, tasks. New items first, earlier (read) items below, FYI alerts collapsible. |
| My Requests | Items you sent to others: see where each one stands. |
| Overview | A summary view of inbox activity. |
| Audit | The decision trail: who approved or rejected what, and when. The Approved by your rules chip narrows it to changes a standing rule approved, each with Undo. |
The stat cards at the top show pending counts and double as filters: click one to narrow the list. You can also deep-link a filtered view (for example, /inbox?category=review).
Working Items
Expand an item to see its detail and act: Approve, Reject (with a reason), or Complete. AI-drafted items open a full preview panel showing the draft and its sources, so you can review before executing.
An agent finding shows its work. Every number an agent states arrives as a footnoted fact, and the footnote names the source behind it: the authority, the document, and the date it was read. Open Show your work on the finding to see each fact beside the excerpt it came from. A claim the verifier could not match back to a source is labeled as not verified rather than presented as fact, and a cited document that has gone stale past its limit blocks the finding instead of being quoted with a caveat.
An agent that is missing a fact asks you instead of guessing. When a finding needs something only you know, it arrives as a Needs information task. Its only two outcomes are answering it or saying you cannot answer it. There is deliberately no way to mark it complete without an answer.
Keyboard shortcuts (Inbox tab): J/K move down/up, Space expands, A approves (with confirmation), R rejects, E marks read.
Batch actions: select multiple items with their checkboxes and act on all at once.
Changes Agents Propose
Agents, Ask Muin and connected AI apps such as Claude never change your records on their own. Each change they propose waits in Waiting for your approval, grouped by agent: “Expense Reviewer wants to make 4 changes (from 2 runs, oldest 3 hours ago)”. To see only these, choose Agent changes in the category filter.
- Click Review to open the rows. Each shows what would change, the record, the amount and who would hear about it.
- Approve all runs every selected row after one confirmation: “Approve 4 changes from Expense Reviewer?” Rows you rejected do not run.
- Reject a single row with a reason. The agent’s run ends with that reason and nothing is changed.
- A row marked escalated came to you because the owner did not answer in 48 hours.
- A row that expires stops its run, and nothing changes.
Undo a rule-approved change. A standing rule you set in Settings > Approvals can approve routine changes in advance (never payments). Your daily briefing then says “Yesterday your standing rules approved 3 changes”. Open Audit, choose Approved by your rules, and click Undo on a row to put the record back the way it was. A sent message, a change in another system or money that moved cannot be undone, and Muin says why.
Full guide: Approving Agent Changes.
Heads-up alerts appear above the task list: proactive intelligence that doesn’t need a decision but deserves a look. They group under FYI once read.
Creating Tasks
New Task creates a task for yourself or a teammate directly from the inbox, no workflow required. It lands in their Inbox tab like any routed item.
Delegation
Going on leave, or want a category handled by someone else? Delegate opens your delegation rules: pick who covers for you and which categories they receive. Active delegations are listed in the same drawer, so coverage is always visible and reversible.
Where Items Come From
Inbox items are generated by workflows (approval steps route to the assigned approver), document processes, AI drafting, and teammates’ requests. If your inbox is unexpectedly quiet, check that the relevant workflows are active, and if an item should have reached you but didn’t, check the delegation rules of the person it went to.