Falaah Falaah AI

Get help inside the Muin Go app

Use the Help Center in Muin Go to search guides, browse common questions, read articles without leaving the app, ask Muin, or contact support.

Muin Go has its own Help Center. It searches the same guides and questions as the Help Center on the web, and opens them inside the app so you do not lose your place.

When you’d use this

  • You are in the field and not sure how to do something in the app.
  • You want to read the answer to a common question, such as why a card tap failed.
  • You searched and found nothing, and want to ask Muin or a person instead.

Open the Help Center

  1. Tap the Settings tab.
  2. Under Help & Support, tap Help Center.

You can also reach it from Settings → About → Help Center.

Search the guides

  1. On the Search tab, type what you need help with in Search help. Use your own words, such as “refund a donation” or “check in a walk-in”.
  2. Results appear after you type at least two letters. Guides are marked with their topic, and questions are marked Question.
  3. Tap a guide to read it in the app. Tap Back to help to return to your results.
  4. Tap a question to open its answer right there in the list.

Browse common questions

  1. Tap the FAQs tab. It shows the questions people ask most.
  2. Tap a question to read the answer.
  3. Tap Show all questions to see every published question.

Ask Muin or contact support

  • If a search finds nothing, the screen says Nothing matched and offers Ask Muin. That opens the Ask Muin tab, where you can ask the question in plain words.
  • Ask Muin on your phone answers the same way it does on the web: from the Help Center, in the menu names you see. If a feature is not in your organization’s Plan it says so, and if it is not sure it says so and passes your question to the support team. See How Ask Muin Answers.
  • To reach a person, tap Settings → Help & Support → Contact Support. It opens an email to the support team. If your phone has no mail app, the app shows the address to write to: contact@falaah.ai.
  • On the sign-in screen, before you sign in, tap Need help? Contact support.

What it affects

Nothing changes in your account. Help content comes from the same library as the web Help Center and the falaah.ai documentation, so an answer you read on your phone matches what your colleagues see on the web.

When it goes wrong

  • “We couldn’t reach help content. You may be offline.” Help needs a connection. Reconnect, then pull down on the screen or tap Try again.
  • “Nothing matched”. Try fewer or different words, for example the name of the screen you are on, or ask Muin.
  • “We couldn’t open this guide”. Tap Try again. If it keeps failing, search for the guide on the web.

Next step

See what else Muin Go can do: Muin Go overview. For help on the web, see Getting help.