Signing In to Muin
How to sign in to Muin with your email and password, Google or Apple, what to expect when two-factor authentication is on, and how to fix login problems.
You sign in to Muin at your organization’s workspace URL using either your email and password or your Google account. This page walks through both paths and what to expect when two-factor authentication (2FA) is enabled.
Ways to Sign In
Email and Password
Enter the email address you were invited with (or registered with) and your password. If you’ve forgotten your password, use Forgot password? on the login page: see Passwords & Account Recovery.
Click Google on the login page to sign in with your Google account. The email on your Google account must match the email on your Muin account, if it does, you’re signed straight in with no separate password to remember.
Apple
Continue with Apple works the same way. The email Apple shares must match the email on your Muin account.
QuickBooks (Intuit)
When your workspace offers it, select More ways to sign in under the main sign-in buttons, then Continue with Intuit. As with Google, the email on your Intuit account must match the email on your Muin account. The same option appears on the create-account page (/register).
If you start from the Falaah listing in the QuickBooks App Store, you arrive at /start/quickbooks. One Intuit consent signs you in and connects your QuickBooks company. If you are already signed in, that address takes you to Settings → Integrations to connect QuickBooks there.
If More ways to sign in is not shown, Intuit sign-in is not offered here. Sign in with email, Google or Apple, then connect QuickBooks from Settings → Integrations → QuickBooks.
When Two-Factor Authentication Is On
If you (or your organization) enabled two-factor authentication, you’ll see a verification step after entering your password:
- Enter the 6-digit code from your authenticator app, or the code sent to you by SMS or email, depending on the method you enrolled with.
- The code entry window lasts 5 minutes, if it expires, go back and sign in again.
- Lost access to your method? Switch to Use backup code and enter one of your 8-character backup codes.
Check Trust this device during verification to skip the code on this browser for future sign-ins. You can revoke trusted devices any time from Settings → Security. Full details: Two-Factor Authentication.
Some organizations require 2FA for all members. If yours does and you haven’t enrolled yet, you’ll be taken to a one-time enrollment screen after signing in: pick authenticator app, SMS, or email and follow the steps.
Common Sign-In Problems
| Problem | What to do |
|---|---|
| “Invalid email or password” | Check for typos; emails are case-insensitive but passwords are not. Use Forgot password? if unsure. |
| Verification code rejected | Codes expire quickly: request or generate a fresh one. Check your device clock is set to automatic (authenticator codes drift with a wrong clock). |
| Code window expired | Return to the login page and sign in again to get a fresh 5-minute window. |
| Too many attempts | After repeated failures the account is temporarily protected. Wait a few minutes, then try again. |
| Asked to verify your email | A new account must confirm its email before it can use the app. Open the verification link Muin emailed you. If the page says “This verification link is invalid or has expired”, enter your address under Your email address and press Resend verification email. Check your spam folder if nothing arrives. |
| Google sign-in says no account found | Your Muin account may use a different email than your Google account. Sign in with email/password, or ask your administrator which email you were invited with. |
After You Sign In
First-time members land in a short onboarding flow; everyone else lands on the dashboard (or the page they were originally heading to). If you manage your organization’s workspace, the Getting Started card on the home page tracks your setup progress.
Members sign in differently
Everything above is for staff. The people in your community use the public member portal, which has no passwords at all. Its doors are a 6-digit code by email or text, a one-click sign-in link by email, Continue with Google and Continue with Apple. Which doors are open is set by your organization at Settings -> Organization -> Member Portal.
A Google or Apple member sign-in only works when that account’s email matches a person already on file. An unknown address is told it is not in the system rather than being signed in. See Portals and Community Settings.
Changing the address you sign in with
Go to Settings -> Change email. Muin sends a confirmation link to the new address, and nothing changes until you open it. Opening it signs you out everywhere, so sign back in with the new address. See Your Account.