Reconciling Event Ticket Deposits
Match bank deposits for event tickets to the registration they pay for, from the All Transactions register.
When someone pays for an event ticket by bank transfer or cash deposit, Muin compares the deposit with registrations that are still waiting for payment and suggests the one it pays for.
Where to find it
Finance → Reconciliation → All Transactions, then set the Surface filter to Event ticket. The register is the one list of bank rows, so these rows also appear there with no filter.
You need permission to view ledger reconciliation to see these rows, and permission to change it to match them. Marking a row N/A needs permission to manage ledger reconciliation. The Finance Officer role has all three.
How Muin finds the match
Muin looks only at money coming in and only at registrations whose payment is still pending. It compares the amount exactly, looks for the registrant’s name in the bank description, and checks how close the deposit is to the registration (within 30 days). A match at or above the event ticket auto-confirm level (0.90 by default) is confirmed without review.
You can change the auto-confirm level in Finance → Reconciliation → Settings under Auto-confirm thresholds (0.50 to 1.00). A higher number means fewer automatic matches and more rows for you to review.
Matching a row
- Open Finance, then Reconciliation, then All Transactions.
- In the filters, set Surface to Event ticket. Only event ticket deposits show.
- Click a row. The drawer shows the bank row, Muin’s suggestion and the candidate records.
- If the suggestion is right, press its button. If not, press Different action → and choose from More options.
- If the row is not a ticket payment at all, choose Mark as N/A in More options. Only people who can manage ledger reconciliation see this action.
What each status means
| Status in All Transactions | What it means |
|---|---|
| Needs review | Muin has not confirmed a match. Open the row and pick a record or another action. |
| Matched (or the record type, such as Payroll or Grant) | The bank row is linked to its record. |
| Marked not applicable | Someone marked the row N/A. It is left out of reports. Open the row to see why, or undo it. |
Common problems
- One deposit for several tickets. A group paid for several registrations at once, so no single registration has the same amount. Match it by hand.
- The registration is already paid. Only pending registrations are candidates.
- No rows at all. The empty view reads “Event ticket deposits matched against your event registrations. Create an event to start a fresh trail.” Press Open events.
Related
- Reconciliation Hub: every rail and surface in one place