Support

How to get help with Muin — the in-app support widget, response times, submitting feedback and feature requests, and where to find guides when you're stuck.

4 questions

How do I contact Muin support?

You can reach the Muin support team through several channels: - **In-app chat** — click the help icon in the bottom-right corner of any Muin page to start a conversation with our AI assistant or a support agent - **Email** — send a message to support@falaah.ai with your question or issue - **Help Center** — browse our knowledge base at [muin.falaah.ai/help](https://muin.falaah.ai/help) for self-service answers Our support team is available during business hours (Monday through Friday, 9 AM to 6 PM ET). AI-powered responses are available 24/7 for common questions. Priority support with faster response times is available on Growth and Enterprise plans.

How do I use the support widget?

The Muin support widget provides instant answers and connects you to help: 1. Click the **help icon** (question mark or chat bubble) in the bottom-right corner of any Muin page 2. Type your question in plain language 3. The AI assistant searches the knowledge base and responds instantly 4. If the AI cannot answer your question, click **Talk to a person** to connect with a support agent 5. A support agent joins the conversation with full context of what you already asked **Tips for faster answers:** - Be specific about what you are trying to do (e.g., "How do I connect QuickBooks?" instead of "integration help") - Include error messages if you are troubleshooting an issue - The AI learns from resolved conversations, so answers improve over time

Is there a self-service knowledge base?

Yes. Muin provides a comprehensive knowledge base with articles, guides, and FAQs: - **In-app help** — access the knowledge base directly through the support widget by searching for topics - **Help Center** — browse the full knowledge base at [muin.falaah.ai/help](https://muin.falaah.ai/help) with categories for each platform module - **Contextual help** — many Muin pages include contextual help links that open relevant articles for the feature you are using The knowledge base covers getting started guides, feature documentation, troubleshooting steps, and best practices. Content is updated regularly based on common support questions and new feature releases. If you cannot find an answer in the knowledge base, use the support widget to ask a question or create a support ticket.

How do I submit a feature request?

We actively collect and prioritize feature requests from our users: 1. Open the support widget by clicking the help icon in Muin 2. Type "feature request" or "I have a suggestion" 3. Describe the feature you would like to see, including the problem it would solve and how you envision it working 4. The request is logged and routed to our product team **Alternatively:** - Email your request to feedback@falaah.ai with "Feature Request" in the subject line - Include as much context as possible: what you are trying to accomplish, current workarounds, and how the feature would improve your workflow Our product team reviews all feature requests and factors them into roadmap planning. While we cannot guarantee implementation timelines, popular requests are prioritized and requesters are notified when their suggested features ship.