Can I buy Property Management today?
You can use everything Property Management does today in the Muin platform, on a Platform Plan with a 30-day trial: [start a 30-day trial](/signup?source=site). Property Management as a standalone product is not on sale yet; leave your email on the [Property Management page](/solutions/property-management) to hear when it opens.
What is Property Management?
A Solution for property managers that brings Vendor Compliance, Facility Management and AI Help Desk together on top of a Muin plan.
How is Property Management priced?
By active vendors, on top of a Muin plan: $249 a month up to 50 active vendors, $399 up to 150 and $549 up to 400. Paid yearly, it is $2,490, $3,990 or $5,490.
Is there a free trial?
Yes. Starting its trial starts a 30-day plan trial with Property Management on top.
We already pay for Vendor Compliance. Will we be billed twice?
No. Property Management includes Vendor Compliance, Facility Management and AI Help Desk. If you already have one of them, Property Management covers it and you are not billed for it twice.
How do contractors send their insurance and W-9?
Each contractor gets a private upload link by email and uploads through it. They do not need an account. Muin reads what they send, checks it against your requirements and asks for the renewal before a document lapses.
What happens to a bill from a vendor whose insurance has lapsed?
It is held. A payment run shows **Held: COI lapsed.** and refuses that vendor's bills. The hold clears by itself when an accepted certificate arrives, or a second person can approve an override for one bill.
How does it track inspections?
Each property's recurring inspections, services and certifications are listed with the next due date. Each one that is overdue raises a finding.
How are maintenance requests handled?
Muin drafts a Maintenance Request form for you to publish. Each request becomes a ticket. Muin sets its priority, names the trade and drafts a reply. Your staff send the reply; nothing is sent on its own.
What happens with an emergency request?
A request Muin reads as an emergency pages your on-call contact by text, email and in-app notification.
Can residents ask questions by text?
Yes, once you link a number and turn on automatic answers for texts. The help desk also answers in the chat on your website, from your own pages.
How do I know the help desk is ready for residents?
A checklist shows what is missing before you go live: something to answer from, an emergency contact who can be texted, the published form, and a way for residents to reach it.
Does it include grant compliance?
No. Post-award grant compliance is the Grant Compliance Solution.
