AI Features

Questions about Muin's AI capabilities and privacy

3 questions

How does the AI keep my data private?

Muin takes your data privacy seriously. Here's how we protect your information: **Enterprise-Grade AI Infrastructure:** Muin's AI runs on AWS Bedrock, the enterprise AI platform trusted by Fortune 500 companies. Per AWS's published data privacy commitments: - Your data is **never used to train AI models** - Your data is **never retained** after processing - Complete isolation between customers **Encryption:** - All data encrypted in transit (TLS 1.3) - All data encrypted at rest (AES-256) - Field-level encryption for sensitive PII (AES-256-GCM) **Compliance:** - SOC 2 Type II: Planned (architecture designed for compliance) - HIPAA: Designed for compliance (BAAs not currently offered) - GDPR: Designed for compliance - Full audit logging **Your Control:** - You can delete your data at any time - Data is never sold or shared for advertising. Processing occurs through vetted sub-processors listed in our [DPA](/legal/dpa) - No training on your documents without explicit consent

Why did Muin categorize my document incorrectly?

AI categorization is based on analyzing document content, but it's not perfect. Here's what to do: **To correct the category:** 1. Open the document 2. Click **Edit Details** or the category badge 3. Select the correct document type 4. Save your changes **Why this happens:** - Unusual document layouts - Mixed content types (e.g., invoice with contract terms) - Low-quality scans - Documents in uncommon formats **Your corrections help!** When you correct a categorization, Muin learns from it. Over time, similar documents will be categorized more accurately. **Consistently problematic?** If certain document types are always miscategorized, contact support. We may be able to improve our models for your use case.

What can I ask the AI assistant?

Ask Muin can help you with a wide range of tasks: **Finding Information:** - "Show me invoices from last month" - "Find contracts expiring in 30 days" - "What policies need acknowledgment?" **Understanding Documents:** - "Summarize this contract" - "What are the key terms in this agreement?" - "Extract payment terms from this invoice" **Getting Help:** - "How do I upload a document?" - "What does this error mean?" - "Help me set up a new employee" **Taking Action:** - "Create a task to review this document" - "Send this invoice for approval" - "Remind me about contract renewal in 30 days" **Tips for better results:** - Be specific: "Invoices over $1000 from Acme Corp" vs just "invoices" - Muin knows your current page context - Ask follow-up questions naturally