Administration

Questions about settings, team management, and organizational configuration

5 questions

How do I customize the emails Muin sends?

You can customize all automated emails in **Settings > Email Templates**: 1. Navigate to **Settings** → **Email Templates** 2. Browse templates by category (Account, Vendor, HR, etc.) or search by name 3. Click the **Edit** button on any template to open the editor 4. Modify the subject line, body text, and description 5. Click **Validate Syntax** to check your template before saving 6. Click **Save** when done You can also click the **Preview** button on any template to see how it looks with sample data. **Tips:** - Use `{{ variable_name }}` syntax for dynamic content - Always include a plain text version for email clients that don't render HTML - Use the **Send Test** button to email yourself a preview before going live

What variables can I use in email templates?

Each email template has specific variables available. Common ones include: **User Information:** - `{{ user_name }}` - Recipient's display name - `{{ company_name }}` - Your organization name **Links:** - `{{ login_url }}` - Link to log in - `{{ portal_url }}` - Link to relevant portal **Transaction Details:** - `{{ invoice_number }}` - Invoice identifier - `{{ invoice_amount }}` - Formatted amount - `{{ payment_date }}` - Date of payment **View all available variables:** When you preview a template, the **Variables Used** section shows exactly which placeholders are in that template.

Can I undo changes to an email template?

Yes! Email templates have built-in version history: 1. Find the template in **Settings** → **Email Templates** 2. Click the **clock icon** to open version history 3. Browse previous versions with timestamps and change reasons 4. Click **Restore** on any version to revert **Good to know:** - Restoring creates a new version (doesn't delete history) - Each version shows when the change was made and why

How do I test an email template before sending to real users?

You can send a test email from any template: 1. Find the template in **Settings** → **Email Templates** 2. Use the **Preview** button to check how it renders with sample data 3. Use **Send Test** to email a rendered preview to yourself **Test emails:** - Include `[TEST]` in the subject line - Use sample data for all variables - Are only sent to the address you specify This lets you verify formatting, links, and variable rendering before any automated emails go out.

Why doesn't my HTML email look right in some email clients?

Email HTML is more limited than web HTML. For best results: **Do:** - Use inline styles (`style="..."`) instead of CSS classes - Use tables for layout - Keep images small (under 100KB each) - Include alt text for images - Use web-safe fonts (Arial, Georgia, Times) **Avoid:** - External stylesheets or `<style>` blocks - CSS flexbox or grid - JavaScript - Custom fonts without fallbacks - Very wide layouts (keep under 600px) **Testing tip:** Send test emails to Gmail, Outlook, and Apple Mail to check rendering across the most common clients.