Administration

Answers on Muin's settings, team management, roles and permissions, and organization-wide configuration — everything to set up and run your account.

14 questions

How do I customize the emails Muin sends?

You can customize all automated emails in **Settings > Email Templates**: 1. Navigate to **Settings** → **Email Templates** 2. Browse templates by category (Account, Vendor, HR, etc.) or search by name 3. Click the **Edit** button on any template to open the editor 4. Modify the subject line, body text, and description 5. Click **Validate Syntax** to check your template before saving 6. Click **Save** when done You can also click the **Preview** button on any template to see how it looks with sample data. **Tips:** - Use `{{ variable_name }}` syntax for dynamic content - Always include a plain text version for email clients that don't render HTML - Use the **Send Test** button to email yourself a preview before going live

What variables can I use in email templates?

Each email template has specific variables available. Common ones include: **User Information:** - `{{ user_name }}` - Recipient's display name - `{{ company_name }}` - Your organization name **Links:** - `{{ login_url }}` - Link to log in - `{{ portal_url }}` - Link to relevant portal **Transaction Details:** - `{{ invoice_number }}` - Invoice identifier - `{{ invoice_amount }}` - Formatted amount - `{{ payment_date }}` - Date of payment **View all available variables:** When you preview a template, the **Variables Used** section shows exactly which placeholders are in that template.

Can I undo changes to an email template?

Yes! Email templates have built-in version history: 1. Find the template in **Settings** → **Email Templates** 2. Click the **clock icon** to open version history 3. Browse previous versions with timestamps and change reasons 4. Click **Restore** on any version to revert **Good to know:** - Restoring creates a new version (doesn't delete history) - Each version shows when the change was made and why

How do I test an email template before sending to real users?

You can send a test email from any template: 1. Find the template in **Settings** → **Email Templates** 2. Use the **Preview** button to check how it renders with sample data 3. Use **Send Test** to email a rendered preview to yourself **Test emails:** - Include `[TEST]` in the subject line - Use sample data for all variables - Are only sent to the address you specify This lets you verify formatting, links, and variable rendering before any automated emails go out.

Why doesn't my HTML email look right in some email clients?

Email HTML is more limited than web HTML. For best results: **Do:** - Use inline styles (`style="..."`) instead of CSS classes - Use tables for layout - Keep images small (under 100KB each) - Include alt text for images - Use web-safe fonts (Arial, Georgia, Times) **Avoid:** - External stylesheets or `<style>` blocks - CSS flexbox or grid - JavaScript - Custom fonts without fallbacks - Very wide layouts (keep under 600px) **Testing tip:** Send test emails to Gmail, Outlook, and Apple Mail to check rendering across the most common clients.

How do I enroll a kiosk or terminal device?

From **Platform** → **Devices**, click **Register Device** and generate a setup code. On the device itself, scan the QR code or type the 6-digit code to enroll. Setup codes are single-purpose and expire after 30 minutes — generate a fresh one for each device. Once enrolled, the device appears in your registry with its health status, and you can manage it remotely.

How do I monitor the health of my device fleet?

The Device Registry shows each device's status at a glance, and the fleet view aggregates health across every enrolled device — online/offline state, configuration drift, and recent command history. You can also configure alerts so you're notified when a device goes offline or drifts from its assigned configuration, instead of finding out from a volunteer at the front desk.

Can I manage a device remotely?

Yes. From a device's detail page you can issue remote commands — and every command is recorded in the command history so you can see what was sent, when, and whether it succeeded. Use **Device Locations** to group devices by site (lobby, event hall, second campus), which makes it easy to filter the registry and act on one location at a time.

Which two-factor authentication method should I choose?

Muin supports three methods: an **authenticator app** (6-digit codes from Google Authenticator, Microsoft Authenticator, 1Password, etc.), **SMS** codes texted to your phone, and **email** codes. The authenticator app is the most secure — it works offline and isn't vulnerable to SIM-swap or mailbox compromise. Choose SMS or email if an app isn't practical for you; any second factor is a major upgrade over password-only. You can switch methods later from **Settings** → **Security** → **Change method**.

I lost my phone — how do I sign in without my 2FA codes?

Use one of your **backup codes**: on the verification screen, click **Use backup code** and enter any unused 8-character code from the set you saved when enabling 2FA. Each code works once. Once you're in, go to **Settings** → **Security** to re-enroll on your new device and click **New Codes** to mint a fresh backup set. If you have no backup codes left either, contact your organization's administrator to verify your identity and restore access.

What does "Trust this device" do, and how do I undo it?

Checking **Trust this device** during 2FA verification tells Muin to skip the code step on that browser for future sign-ins — your password is still required. Use it only on devices that are yours and protected by a lock screen. To undo it, go to **Settings** → **Security** → **Trusted Devices** and click **Revoke All**. Every device will be asked for a fresh 2FA code at its next sign-in — do this immediately if a laptop or phone is lost or handed in.

I'm getting too many notifications — how do I quiet things down?

Open the gear icon in the **Notification Center** header (or go to **Settings** → **Notifications**) — every notification type has its own channel toggles, so you can keep in-app alerts while turning off emails, or silence a whole category. In the center itself, the **Group** toggle collapses similar notifications ("3 documents uploaded" instead of three rows), which tames busy days without losing anything.

How do I clear my unread notifications quickly?

**Mark all as read** in the Notification Center clears the unread badge. On a filtered tab (say, Documents) it marks only the visible notifications — so you can clear one category while keeping others unread. **Clear read** then removes the already-read entries from the list, leaving anything still unread standing.

How do I find a notification from last week?

The Notification Center keeps your history grouped by date (Today, Yesterday, This Week, Older) with infinite scroll — and the search box matches titles and messages once you type two characters. Combine search with the category tabs (Documents, Workflows, Billing, Insights, Mentions) to land on the alert fast, then click it to jump to the record behind it.