General

Common questions about using Muin

14 questions

Which modules are available in beta?

Four modules are available in beta: **Non-Profits** (donors, grants, giving pages), **Finance** (invoicing, expenses, cash flow), **HR** (onboarding, Gusto integration, certifications), and **Compliance** (policies, audits, regulatory monitoring). Vendors and Procurement are coming in Q3 2026. Contracts and Trade are coming in 2026. Every plan also includes a **feature-rich platform** available to all users: - Document Intelligence - Ask Muin (AI assistant) - Smart Payments - Communications Hub - Workflows - People Registry - Integrations

What happens after beta?

Beta customers get **50% off all plans for 12 months** from launch. After the free beta period, you'll transition to a paid plan of your choice at half price. Your data is fully preserved — no migration needed. We'll provide at least 30 days notice before any pricing changes.

Is my data safe during beta?

Yes. Your data is encrypted at rest and in transit, stored in US-based AWS infrastructure, and logically isolated from other tenants. We use AWS Bedrock for AI processing — your data never trains any AI model. While beta software may have bugs, your data security is production-grade.

Can I import my existing data?

Yes. You can import donors, members, employees, grants, and financial contacts from CSV with column mapping, duplicate detection, and staged validation. Most tools export to CSV, so those work out of the box. We also offer white-glove migration support for Founder's Circle beta partners.

What is the non-profit discount?

All registered 501(c)(3) organizations receive **25% off** base subscription pricing across every tier. This is part of our commitment to mission-driven organizations, not a limited-time promotion. Visit our [pricing page](/pricing) for current discount rates and plan details.

Can I use Muin on my mobile device?

Yes! Muin's web interface is fully responsive and works great on tablets and smartphones. Simply navigate to your Muin URL in your mobile browser. **What works on mobile:** - View and search documents - Chat with Ask Muin - Approve invoices and requests - View dashboards and reports A native mobile app is planned for future release.

How do I reset my password?

To reset your password: 1. Click **Forgot Password** on the login page 2. Enter your email address 3. Check your inbox for a reset link (arrives within a few minutes) 4. Click the link and create a new password **Didn't receive the email?** - Check your spam/junk folder - Ensure you're using the correct email address - Contact your administrator if the issue persists

How do I invite team members to Muin?

To invite new team members: 1. Go to **Settings > Team Members** 2. Click **Invite Member** 3. Enter their email address 4. Select a role: - **Admin** - Full access to all features and settings - **Manager** - Access to team documents and approvals - **Member** - Standard access to assigned modules They'll receive an email invitation to create their account. **Managing invitations:** - View pending invites in Settings > Team Members > Pending - Resend or cancel invitations as needed

What integrations are included?

All Muin plans include core integrations: **Cloud Storage (All plans):** - Google Drive - Dropbox - OneDrive - SharePoint *(Coming Soon)* **AI (All plans):** - MCP Protocol support (connect AI assistants to your business data) **Accounting (Growth+ plans):** - QuickBooks - Xero *(Coming Soon)* **Communication (Growth+ plans):** - Slack notifications - Microsoft Teams **Coming Soon:** - CRM integrations (HubSpot, Salesforce) - REST API access for custom integrations - Webhook support for real-time events Integration availability varies by plan. See our [pricing page](/pricing) for details.

What payment methods does Muin support?

Muin's **Smart Payments** platform supports multiple payment methods: **Inbound (accept payments):** - Credit/debit cards via Stripe (Visa, Mastercard, Amex) - ACH bank transfers via Plaid (lower fees) - Mobile NFC tap-to-pay via Muin Go app **Outbound (send payments):** - Stripe Connect payouts **Payment pages:** - Branded invoice, donation, and membership pages **Coming soon:** - Crypto payments (Bitcoin, Ethereum) - Stock donations and DAF (for non-profits) - International transfers via Wise All plans include Smart Payments. See our [pricing page](/pricing) for fee details. Learn more at [Smart Payments](/platform/smart-payments).

Can I use Muin for customer support?

Yes! Muin includes an **AI Support Widget** you can embed on your website: - **Embeddable chat widget** — drops into any website with a simple code snippet - **Knowledge base** — create help articles organized by category - **AI-powered responses** — answers customer questions using your knowledge base and business data - **Smart escalation** — hands off to a human agent when AI can't answer - **SLA monitoring** — track response times and breach detection Unlike per-seat support tools like [Zendesk](https://www.zendesk.com/pricing/) or [Intercom](https://www.intercom.com/pricing), the AI Support Widget is **included in your Muin plan** — no per-seat charges. See our [pricing page](/pricing) for plan details. Your data stays private: AI runs on AWS Bedrock and never trains on your information. Learn more at [AI Support Widget](/platform/support).

Does Muin integrate with WhatsApp?

Yes! Muin's **Communications Hub** includes WhatsApp Business integration: - Send and receive WhatsApp messages from within Muin - Use templates for common messages (invoices, reminders, updates) - AI designed to handle up to 60-80% of routine incoming messages - Broadcast sequences for campaigns and announcements - SLA tracking for response times WhatsApp is available on **Starter plans and above**. Email and SMS are included on all paid plans. See our [pricing page](/pricing) for communication limits by plan. Learn more at [Communications Hub](/platform/communications).

How does AI contract review work?

Muin's **Contract Intelligence** module uses AI to read and analyze contracts: - **Upload any contract** — PDF, Word, or scanned document - **AI extracts key terms** — pricing, obligations, renewal dates, termination clauses - **Risk scoring** — numerical assessment of risk across your entire contract portfolio - **Obligation tracking** — never miss a deadline, renewal, or deliverable - **Clause library** — build organizational knowledge of preferred and risky clauses - **Contract playbooks** — standardize review criteria across your team Contract Intelligence is **coming soon**. See our [pricing page](/pricing) for plan availability. Learn more at [Muin for Contracts](/modules/contracts).

Can I build custom forms?

Yes! **Smart Forms** lets you create forms that connect directly to your business workflows: - **Visual drag-and-drop builder** — no coding required - **Smart contact resolution** — returning visitors are recognized and fields pre-filled - **Conditional logic** — show/hide fields based on responses - **AI-powered creation** — describe what you need and AI builds the form - **Public intake forms** — embed on your website or share via link - **Workflow triggers** — form submissions can create records, notify teams, and start processes Smart Forms is available on Starter plans and above. See our [pricing page](/pricing) for plan details. Learn more at [Smart Forms](/platform/forms).