Answer the same questions once. Muin answers them after that.
AI Help Desk answers your website visitors from your own pages, links the source, and passes the questions it cannot answer to your team. Free for 50 conversations a month.
- Answers from your pages
- A source on every answer
- Hands off to your team
Everything Muin AI Help Desk does runs in the Muin platform today.
Start a 30-day trialMuin AI Help Desk will also be sold as a standalone product. Get one email when it opens.
Fewer repeat questions in your inbox
Answers from your own pages
Muin reads your website and the pages it links to, checks it again every week, and adds the documents and FAQs you give it.
A source on every answer
Each answer links to the page it came from, so visitors can check it and you can see why it said what it said.
It says when it does not know
When your content does not cover a question, it says so instead of guessing. Topics you mark off-limits get a polite refusal.
Your team takes the hard ones
When it is unsure, it offers to pass the visitor to your team, within your office hours. New questions go to the email you choose.
Leads, not just answers
Turn on a short form before the chat to collect a phone number and two questions of your own. Each lead arrives by email and can go to a webhook.
A bill that cannot run away
Each plan covers a set number of conversations a month. Past it, visitors still get answers from your published articles. There is no per-answer charge.
Live in three steps
- 1
Give it your website
Muin reads your site and drafts your business name, contact email and starter questions. You check what it found.
- 2
Choose who takes handoffs
Pick the person and the office hours. Muin fills in defaults to start from.
- 3
Paste one snippet
Muin detects your site builder and gives you the snippet for it. Press Go live.
Priced by conversations
Monthly, with a free plan you keep.
Free
50 conversations a month.
200 conversations
Or $190 a year.
1,000 conversations
Or $490 a year.
The trial is 30 days of the 200 conversations plan with no card. After it you stay on the free plan unless you choose a paid one.
Watch it
AI Help Desk on the real app, in a few minutes.
Security and trust
All customer data is stored in the United States, on DigitalOcean infrastructure in New York. AI processing runs on AWS Bedrock in US regions. Data does not leave the United States.
SOC 2 Type II
Preparation Underway
AICPA
GDPR
Designed For
EU Data Protection
PCI-DSS
Via Stripe (SAQ-A)
PCI Security Standards Council
US data residency
All customer data and AI processing
DigitalOcean and AWS
- Multi-factor sign-in
- Available
- SAML single sign-on
- Available on Enterprise
- Backups
- Daily, with 7-day point-in-time recovery
- Audit logs
- Activity kept 1 year, payments 7 years
Trust facts updated 2026-10-23.
Frequently asked questions
Let your website answer first
Give Muin your website address and check its answers before you go live.
Everything Muin AI Help Desk does runs in the Muin platform today.
Start a 30-day trialMuin AI Help Desk will also be sold as a standalone product. Get one email when it opens.